Thursday, March 28, 2024
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Faster calls

PHONE users with hearing and speech impairments are to benefit from new proposals from Ofcom.

The communications watchdog is proposing that all UK landline and mobile providers will have to give customers access to a next generation ‘text relay’ service approved by Ofcom.Text relay services enable people with hearing and/or speech impairments to communicate with others through telephone or textphone equipment.

Under the current system, a relay assistant acts as an intermediary to convert speech to text and vice versa. The proposed new services would be faster and accessible via the internet through PCs, laptops, tablet computers and smartphones.

 

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