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WHAT’S your experiences of using Liverpool’s health services been like since the pandemic broke out in March?

Have you been able to get the right treatment and care for you or someone who depends on you?

And are you happy with the way news about services was communicated?

Dr Fiona Lemmens, chair of NHS Liverpool Clinical Commissioning Group, said: “These past months have seen the NHS facing the greatest health challenge in its 72-year history. Although the local health system has coped well with the extra pressures that coronavirus has created, we also know that changes to services have had an impact on patients.

“We want to hear about people’s experiences – both good and bad – of accessing NHS services in Liverpool during the pandemic, whether that’s GP appointments, a planned operation in hospital, maternity services, mental health support, community clinics, or the care that you receive in your own home. It’s really important that we understand what worked well, and what might be better.”

COVID-19 online events

You can also take part in an online conversation to talk through your experiences in more detail.  

Primary Care – accessing support from your GP or Nurse during the pandemic. Tuesday 3rd November, 10am -11am

Mental Health – accessing mental health support in Liverpool during the pandemic. Friday 6th November, 11am – 12pm

Primary Care – accessing support from your GP practice during the pandemic. Friday 13th November, 11.30am – 12.30pm

Hospital Care – accessing any hospital services during the pandemic. Friday 13th November, 1pm – 2pm

All of these conversations will be held as small group discussions (maximum 6-8 people). The sessions will be taking place on Microsoft Teams, and relevant information about joining the sessions will be sent to you. Technical support can also be provided.

 If you would like to take part in any of the above conversations, email emma.hurst@liverpoolccg.nhs.uk with your availability and preference of session.

Closing date: Friday November 13.