A NEW online training course that aims to give disabled holidaymakers a better deal has been set up for people working in the travel industry.
Accessible Travel Made Easy, set up by ABTA the Equality and Human Rights Commission, provides a step by step guide, covering the whole customer journey, and uses facts, quotes and case studies to help understand how to identify a customer’s needs.
Mark Tanzer, ABTA chief executive, said: “We are thrilled to have been given the opportunity to work with the Commission on training which will really help the industry to understand a wide range of disabilities and how simple changes to behaviours and procedures can give all our customers access to a positive travelling experience from point of sale to their return.”
The Equality and Human Rights Commission is the national enforcement body for EC1107, a European law that allows for disabled and less mobile passengers to receive assistance when they fly to and from Europe.
The law affects the whole of the air travel process, not just the flight itself.
It also covers booking flights, arriving at the airport, checking in, getting on and off the plane and leaving the airport.
The regulation applies to tour operators and travel agents as well as to airports and airlines. This means that tour operators and travel agents must pass on passenger’s needs to the airlines, and they in turn must inform the airports of the individual services required.